This study aimed to decipher the impact of psychological contracts on employees’ behavioural outcomes at Access Bank Plc in Abuja, Nigeria. Psychological contracts have emerged as a significant issue in the banking industry, influencing employee satisfaction, commitment, and overall performance. The research focused on the staff of Access Bank Plc, specifically targeting employees in various banking functions, including corporate, commercial, and personal banking, as well as support roles. The population included
approximately 1,146 employees across six local governments in Nigeria. A structured questionnaire was employed, consisting of demographic questions in the first section and a series of items utilizing a 4-point Likert scale in the second section. This design was chosen to reduce respondent indifference and to effectively gather data regarding the influence of psychological contracts on employee productivity. The findings revealed a strong correlation between the fulfillment of psychological contracts and positive
behavioural outcomes, such as increased job satisfaction and organisational commitment. The study highlighted that employees who perceived their contracts as being fulfilled were more likely to exhibit higher levels of engagement and loyalty to the bank. The implications of these results suggest that effective management of psychological contracts can significantly enhance employee productivity and retention within the banking sector. The research concluded with recommendations for Access Bank's management to prioritize clear communication and recognition of employee contributions, thereby fostering a supportive work environment. Overall, this study contributes to the existing body of knowledge by emphasizing the critical role of psychological contracts in shaping employee behaviour in the banking
industry.