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Articles

CJBSS: VOL. 12, NO. 2, DECEMBER 2021

KIOSK BANKING AND SOCIO-ECONOMIC DEVELOPMENT OF RURAL DWELLERS IN KWANDE LOCAL GOVERNMENT AREA, BENUE STATE, NIGERIA

DOI
https://doi.org/10.20370/cjbss.v12i2.2790
Submitted
December 22, 2021
Published
2021-12-22

Abstract

The general objective of the study was to ascertain the contributions of kiosk banking to socio-economic development of rural dwellers in Kwande Local Government Area. Specifically, the study sought to establish services offered by kiosk banking to rural dwellers in the study area and to also determine the effect such services have on socio-economic development of the rural dwellers. The study used a cross sectional survey design while 321 samples were obtained through convenient sampling technique. Questionnaires were used for data collection while percentages, chi-square and Cramer’s V were adopted for data analysis. The study found that most (61.1%) rural dwellers had access to kiosk banking services. These services include: cash withdrawals (67.8%) cash deposits (15.8) Point of Sale (POS) channel (87.8%). Furthermore, kiosk banking was found to have significant relationship to living standard of the rural dwellers as X2 = 30.708>p=0.002. However, it was found that the relationship was weak with Cramer’s V value of 0.229. Findings also showed low ratings regarding kiosk banking services in regards to the cost of transport (44.9%), service charge (59.2%) and information cost (85.7%). The study concluded that kiosk banking had a significant effect on socio-economic development of rural dwellers. The major challenges of kiosk banking were found to be high withdrawal charges (25.2%) and insufficient funds for huge withdrawals (21.8%). The study recommended for monitoring of charges and improvement in availability of funds to kiosk bankers so as to boost socio-economic activities in rural settlements. It was also recommended that banks should scale up kiosk banking services to encourage more participation and more financial inclusion.