Although the discipline of software quality has been progressing towards to high levels of effectiveness in software projects,
project managers suffer from a lack of clear guidelines to help them decide the best options both in terms of effectiveness and efficiency
and in expected results in quality. Although there are many metrics for software quality already available, there is today a very weak link
between quality metrics and cost and efficiency results. In this paper, we present the approach of the Iceberg Project, an R&D project
funded by European Union under the IAPP Marie Curie program where the analysis of factors which influence software quality during
projects is linked to a model of Cost of Poor Quality (COPQ).
Keywords/Index Terms—software quality, cost effectiveness, project manager, cost of quality, software metrics.