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CJLIS: Vol. 1 No. 1 (Maiden Edition), June, 2018

Users’ Satisfaction with ICT-Based Resources and Services in University Libraries: A study of Igbinedion University Library, Okada, Edo State, Nigeria

  • Efosa Egharevba (CLN, MLIS)
June 28, 2018


Information and Communication Technology (ICT) based resources and services are fast replacing the traditional means of rendering library services in university libraries. No library can effectively satisfy the information needs of its numerous users without the application of ICT in its day to day services. It is on this ground that this study investigated the level of users’ satisfaction with ICT-based resources and services in Igbinedion University Library, Okada, Edo State, Nigeria. The research design adopted for the study was descriptive survey research design, while structured questionnaire designed after extensive review of related literature was the instrument used for data collection. The population which was 2,885 comprised all the undergraduate and postgraduate students that registered with the University Library for 2016/17 academic session. A sample size of 250 library users (200 undergraduate students and 50 postgraduate students) determined using Taro Yamane sampling formula was used for the study. Percentages and statistical mean were used to analyze data collected. The findings revealed that students in Igbinedion University were satisfied with the use of ICT-based resources and services, especially the use of online database resources, in meeting their information needs in the university library. It was therefore recommended that more effort should be made by the University Library Management to improve on the existing ICT-based resources and services available for use in the library.