Jackson Cyprian, Akahome Joy E. &. “Service Recovery Tactics and Brand Trust Among Service-Based Small & Medium Scale Enterprises (SMEs) in Nigeria: A Review”. Covenant Journal of Business and Social Sciences 10, no. 2 (December 16, 2019). Accessed May 8, 2024. https://journals.covenantuniversity.edu.ng/index.php/cjbss/article/view/1802.